Frequently Asked Questions – Aurora Exterior Painting

Estimates & Scheduling

Do you offer free estimates?

A: Yes. We provide free estimates and detailed written proposals on the spot. We typically return all estimate request calls within 24 hours (Monday through Friday) to arrange a meeting time .

What is included with my proposal?

A: Along with the detailed scope of work, you will receive a copy of our insurance, details of our 2-year warranty, and our Massachusetts Home Improvement Contractors License number .

How quickly can you start my project?

A: Once you decide to hire us, we will provide a potential start date. We maintain ongoing communication leading up to that date to keep you informed of any schedule changes .

Preparation & Process

Do you paint homes with lead-based paint?

A: No. We do not paint lead-based homes in Massachusetts, as handling these materials requires a specific level of lead-removal certification.

How do you prepare the exterior before painting?

A: Our preparation process is thorough:

1. Washing: We pressure wash the house with bio-degradable detergent and bleach to remove dirt and mildew 2–7 days before the start date. Delicate areas are hand-washed .
2. Scraping & Sanding: We remove all loose and peeling paint. If contracted, we can also hand-sand or power-sand scraped areas .
3. Priming & Caulking: We caulk gaps in trim to prevent moisture and prime either the entire home or bare wood areas, depending on your contract. We also use special primers for problematic areas like rust or cedar bleed.

Do you offer carpentry services?

A: Yes. We can perform light carpentry repairs, such as replacing clapboard, fascia, and sills, if this work is included in your contract.

How do you protect my landscaping and property?

A: We use drop cloths throughout the job to catch paint chips and debris. At the end of every day, we stack our ladders and pack away equipment to ensure the job site remains neat and safe .

Paint & Materials

What brand of paint do you use?

A: We use top-quality paints, primarily from Sherwin Williams and Benjamin Moore. If you prefer a different brand, we are happy to use it as long as it meets our quality standards .

Can you match my existing house color?

A: Yes, color matching is available upon request. We appreciate having your color choices finalized by the day of the pressure wash .

How is the paint applied?

A: Depending on the project requirements and your request, we apply paint using brushes, rollers, or sprayers (which are then back-brushed) .

Completion & Warranty

What happens when the job is finished?

A: Once the work is complete, our foreman performs a preliminary check. We then invite you to do a final “walk-around” with the foreman to inspect the work. If any touch-ups are needed, we create a checklist and address them immediately .

When is payment due?

A: Final payment is collected by the foreman only after the job is complete, inspected, and you are satisfied with the work .

Is there a warranty on your work?

A: Yes, we provide a **2-year warranty** on our exterior painting services. Details of this warranty are provided during the estimate process .